Refunds

All three of these hold:

• You haven't traded on the account yet. Your first trade is the first order of yours that fills. An order that is still waiting hasn't filled, so it doesn't count, but it can fill at any moment: cancel it if you plan to ask.
• The account is open. If the challenge has a time limit, the account ends when the time runs out, so ask before then.
• You paid for it. An account you got with a free code has no price to refund.

You get back what you actually paid, after any code.

Email support@runtiler.com with the account number, for example #1042. You'll find it on the account in your profile and in the terminal.

While you wait, don't trade on the account: a trade ends the right to the refund.

• We send the price you paid back to your Runtiler wallet, in USDC, within 14 days of your request.
• A refund ends the account. You get a "Refund sent" notification when it goes out.
• If you used a code, its use comes back to the code.
• If you sent your request before the account ended, we honour it.

UK law gives you 14 days to cancel a purchase like this. Your challenge starts the moment you buy it, because you ask for it to start at once. So your first trade on the account ends your right to cancel, even inside those 14 days: from that trade on, you are using what you bought.

This is the line you tick at checkout: "I agree to the Terms of Use. My challenge starts now, and my first trade ends my right to cancel."

Runtiler goes further than the law. Until your first trade, you can get the price back with no 14-day limit, while the account is open. The full wording is in the Terms of Use.

Some challenges also give you the price back with your first reward. That is a rule of the challenge, not a cancellation, and it is explained in Fee refund.